Last updated: June 2026
Beachside Chiropractic Busselton is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This notice explains how we collect, use, store and protect your personal and health information.
1. Contact Details
Clinic: Beachside Chiropractic Busselton
Phone: (08) 9778 9518
Email: admin@beachsidechirobusselton.com
Address: 115 Bussell Hwy, West Busselton WA 6280
2. Information We Collect
We collect information necessary to provide safe and effective chiropractic care, including:
- Name, date of birth, address, contact details
- Medical history, health information, imaging reports, referral letters
- Medicare, DVA, insurance and billing details
- Appointment history and clinical notes
- Payment information
- Any information relevant to your care
3. How We Collect Information
We collect information:
- Directly from you through forms, consultations, phone calls, emails and online bookings
- From other healthcare providers with your consent
- From insurers, DVA, Medicare or third‑party funders when required
- Through our website (basic analytics, if applicable)
4. How and Where Information Is Stored
Your information is stored securely using PracticeHub, a cloud‑based clinical management system with encrypted servers and strict access controls.
Additional storage may include secure email systems, encrypted devices or secure physical files.
We take reasonable steps to protect your information from loss, misuse or unauthorised access.
5. Why We Collect Information
We use your information to:
- Provide chiropractic care
- Maintain accurate health records
- Communicate with you about appointments and care
- Process payments, claims and administrative tasks
- Meet legal and regulatory obligations
- Improve our services and clinic operations
We do not sell or share your information for marketing.
6. When We Disclose Information
We may disclose information to:
- Other healthcare providers involved in your care
- Medicare, DVA, private health insurers or third‑party funders
- IT, administrative or practice management service providers
- Government agencies or regulators when legally required
Only information necessary for the purpose is disclosed.
7. Overseas Disclosure
PracticeHub and some service providers may use secure cloud infrastructure that stores information overseas. We take reasonable steps to ensure these providers comply with Australian privacy standards.
8. Access and Correction
You may request access to your personal or health information, or request corrections if it is inaccurate or incomplete.
Please contact us in writing. We will respond within a reasonable timeframe.
9. Retention and Destruction of Information
We retain health records as required by law:
- Adults: at least 7 years from the last entry
- Children: until the patient turns 25
When no longer required, information is securely destroyed or de‑identified.
10. Complaints About Privacy
If you believe your information has been mishandled, please contact us.
We will:
- Acknowledge your complaint
- Investigate the issue
- Provide a written response
11. Availability of This Policy
A full version of our Privacy Policy is available:
- On our website
- At reception
